# Camera not working--Black screen **URL:** \ **Category:** LeiaCam\ **Created:** [January 22, 2021, 1:05am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954 "2021-01-22T01:05:53Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Mike](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Mike](https://forums.leialoft.com/u/Mike)\ **Post date:** [January 22, 2021, 1:05am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/1 "2021-01-22T01:05:53Z")
Hello, The only way I see to put anything up is to reply to something. I am new to this and have had my Pad for 3 days. I still can not use the camera or the suite. Screen just goes black. I have read heaps of pages and downloaded the latest and still nothing, very frustrating. I have even typed to HELP, and have done what they suggest, still black screen. I seem to do more on my PC than on the LumPad… Mike…This is stupid. I just hope someone can help me. LeiaSpotlight, only works on some screens. Others all I get is black. I don’t think it has ever taken me so long to configure anything… Me again… I had now downloaded LightfieldStudio and installed it but now can’t open it. It says that I don’t have an app to do so. Help… ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [January 22, 2021, 8:00am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/2 "2021-01-22T08:00:22Z")
Hey @Mike, Sorry you’ve been having issues with your Lume Pad! That’s definitely not a normal experience. Before continuing below, please restart your tablet by holding the lock button on the side and press Restart. See if that fixes any of your issues. If not: > [@Mike](#): > > I am new to this and have had my Pad for 3 days. I still can not use the camera or the suite. Screen just goes black. 1. Is your Lume Pad fully up to date? If not, please update in Settings (you may notice a yellow dot on your Settings icon). 2. Have you downloaded the newest version of LeiaCam from LeiaLoft? If not, please update your LeiaCam app. 3. Have you allowed the proper permissions for camera access? If not, please allow LeiaCam access in Android settings. As for the LeiaLoft App Suite, which apps are you having issues with? Does LeiaPlayer open and work normally? > [@Mike](#): > > LeiaSpotlight, only works on some screens. Others all I get is black. I don’t think it has ever taken me so long to configure anything… Which screens are you having issues with and which ones work? > [@Mike](#): > > I had now downloaded LightfieldStudio and installed it but now can’t open it. It says that I don’t have an app to do so. Help… Lightfield Studio has two versions, one for Mac and one for Windows. Lightfield Studio does NOT run on Lume Pad. You can use it on your computer to create Lightfield video for viewing on Lume Pad. Let me know if you need any additional help! Nima ---
**Author:** ![Mike](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Mike](https://forums.leialoft.com/u/Mike)\ **Post date:** [January 22, 2021, 9:49am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/3 "2021-01-22T09:49:51Z")
Ok, Nima. I shall work on it. Yes to all of the above, All permissions are granted and yes I was trying to open Lightfield on the Lume. But saying that I do have on my PC. Thanks… ---
**Author:** ![Mike](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Mike](https://forums.leialoft.com/u/Mike)\ **Post date:** [January 22, 2021, 10:21am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/4 "2021-01-22T10:21:11Z")
Mate, I’m stupid. I’ve been trying for a hour. How the hell do I get to download anything. I cant find how to download. I get to the page and there is nothing to let me download. All the time I just get a heap of adds… I’ve tried a few pages but just go around in circles. ---
**Author:** ![Mike](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Mike](https://forums.leialoft.com/u/Mike)\ **Post date:** [January 22, 2021, 10:22am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/5 "2021-01-22T10:22:15Z")
The only thing I can do is do a factory restart… ---
**Author:** ![H1\_Lover\_Luke](https://avatars.discourse-cdn.com/v4/letter/h/e95f7d/32.png) [@H1\_Lover\_Luke](https://forums.leialoft.com/u/H1_Lover_Luke)\ **Post date:** [January 22, 2021, 9:34pm UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/6 "2021-01-22T21:34:18Z")
> [@Mike](#): > > The only thing I can do is do a factory restart That’s probably the best thing for it, restart or even a complete wipe. Some possible reasons are you have installed something 3rd party that is causing the issue, you need to update the s.w. or it’s broken. Start anew is a good place, just bear in mind it will most likely wipe your device, so back up first. Good luck ---
**Author:** ![Mike](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Mike](https://forums.leialoft.com/u/Mike)\ **Post date:** [January 22, 2021, 10:17pm UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/7 "2021-01-22T22:17:52Z")
Thanks Luke… Well I don’t have much on it yet. I did put some of my SBS pics on but can’t do anything with them yet… So back to start… I’ll let you know… No, I don’t have any third party yet… I just want to see the thing work like it should with the basic stuff… ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [January 22, 2021, 11:47pm UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/8 "2021-01-22T23:47:51Z")
@Mike so did LeiaPlayer work at all? That’s pre-installed and shouldn’t require you to have a LeiaLoft account. There are also no ads on LeiaLoft, so I’m not sure where you’re seeing the ads. Have you taken a look at the [Lume Pad Manual](https://www.lume-pad.com/manual.pdf) yet? Let me know if you have any other questions. Nima ---
**Author:** ![Mike](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Mike](https://forums.leialoft.com/u/Mike)\ **Post date:** [January 23, 2021, 1:18am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/9 "2021-01-23T01:18:01Z")
Thanks, Nima… yes. read it a few times. Maybe need to read more… Yes Leia Played work, and I just love to 3D view on there… Just hope mine do the same… LeiaViewer works, altho I only see the pumkin yet, looks good in 3D…LeiaPix seems ok as well…LeiaStream seems ok…LeiaSpotlight seems to go ok…Iv’e done something right but wouldn’t know what. the camera works. until now just a black screen… Thanks… shall play… ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [January 23, 2021, 1:31am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/10 "2021-01-23T01:31:00Z")
@Mike Make sure your SBS photos have “\_2x1.jpg” at the end of the filename, otherwise LeiaPlayer won’t play them back in 3D properly. For the other apps, make sure you go to the LeiaLoft app (our app store) and download/update the apps you’d like to use. LeiaViewer has a new option in the most recent update to view Sketchfab models now, which opens up 5000+ new models to see. > [@Mike](#): > > the camera works. That’s awesome! So glad to hear that. Nima ---
**Author:** ![H1\_Lover\_Luke](https://avatars.discourse-cdn.com/v4/letter/h/e95f7d/32.png) [@H1\_Lover\_Luke](https://forums.leialoft.com/u/H1_Lover_Luke)\ **Post date:** [January 23, 2021, 3:28am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/11 "2021-01-23T03:28:19Z")
> [@Mike](#): > > the camera works Wahoooooo! Can I recommend some great content in Leia Pix then 🤔 - particularly mine of course 😆 ---
**Author:** ![Gtaylor441](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@Gtaylor441](https://forums.leialoft.com/u/Gtaylor441)\ **Post date:** [March 18, 2021, 1:54am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/12 "2021-03-18T01:54:16Z")
Do you recall the magic used to made the camera work? I’m still with blank screen. Thank you. ---
**Author:** ![Gtaylor441](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@Gtaylor441](https://forums.leialoft.com/u/Gtaylor441)\ **Post date:** [March 18, 2021, 2:11am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/13 "2021-03-18T02:11:28Z")
Ok, I got the camera to work by allowing ALL camera permission. I had originally left the Phone denied and I didn’t want to sync with phone in any way at this time (day 1). ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [March 18, 2021, 5:08am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/14 "2021-03-18T05:08:20Z")
Hey @Gtaylor441, I apologize for the strange verbiage. This is due to the way the Android OS works. The only data we’re reading is your serial number, which we use to identify the correct calibration data for your cameras (as different batches of Lume Pads/cameras may have different calibration information), but to get access to that the Android OS requires we ask for Phone permissions. There’s no real way around this, though we’re going to try to identify a better path forward long-term. After we’ve read the calibration data, you can remove the Phone permission if you’d like and it SHOULD still work properly. But if you ever delete the app you’ll have to re-enable the permission again to get it working again. ---
**Author:** ![Kano3D](https://avatars.discourse-cdn.com/v4/letter/k/5fc32e/32.png) [@Kano3D](https://forums.leialoft.com/u/Kano3D)\ **Post date:** [March 21, 2021, 7:06pm UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/15 "2021-03-21T19:06:24Z")
I found a bug of LeiaCamera. When viewing recently taken photos, when you return to camera the camera doesn’t make any capture again. You have to force close App so you can take photos again… But if you touch the thumbnail to view last photo the camera is blocked again and doesn’t respond to the take photo button touches. ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [March 23, 2021, 9:55am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/16 "2021-03-23T09:55:23Z")
Thanks for the feedback @Kano3D I’ve sent it to the team. ---
**Author:** ![Kano3D](https://avatars.discourse-cdn.com/v4/letter/k/5fc32e/32.png) [@Kano3D](https://forums.leialoft.com/u/Kano3D)\ **Post date:** [April 1, 2021, 10:17pm UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/17 "2021-04-01T22:17:52Z")
Another bug, when using flashlight, pictures are stored overexposed, it seems the image captured is when the first time the light is on to find focus (you can notice this if you move the device between the light for focus and the light that theorically makes the photo, the image that appears is when is focusing) ---
**Author:** ![wbs101](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/wbs101/32/325_2.png) [@wbs101](https://forums.leialoft.com/u/wbs101)\ **Post date:** [May 6, 2023, 8:21am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/18 "2023-05-06T08:21:41Z")
My front camera is solid black screen, not frozen because I can still see and toggle the grid. I have tried removing updates, reinstallation, adding and removing all permissions, and disabling any settings I thought could interfere. Any other suggestions? ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [May 6, 2023, 10:10am UTC](https://forums.leialoft.com/t/camera-not-working-black-screen/954/19 "2023-05-06T10:10:10Z")
That was a known bug from earlier versions of the firmware and LeiaCam app. Please reach out to [help@leiainc.com](mailto:help@leiainc.com) with your OS/firmware version info and the LeiaCam app version you have installed and they’ll get you settled.