# Can’t access Sketchfab **URL:** \ **Category:** 3D Apps\ **Created:** [May 27, 2023, 7:02pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919 "2023-05-27T19:02:02Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Awoodhead](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Awoodhead](https://forums.leialoft.com/u/Awoodhead)\ **Post date:** [May 27, 2023, 7:02pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/1 "2023-05-27T19:02:02Z")
When I open LeiaViewer and tap on Sketchfab Explorer - I am getting the message ‘Request failed Unable to access Sketchfab website’. I think this happened after the latest software update. Has anyone else found this and if so, any solutions? ---
**Author:** ![Rburley](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/rburley/32/940_2.png) [@Rburley](https://forums.leialoft.com/u/Rburley)\ **Post date:** [May 27, 2023, 8:02pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/2 "2023-05-27T20:02:15Z")
Hi checked on original Lumepad and Nubia Pad 3D, loads on both ---
**Author:** ![Awoodhead](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Awoodhead](https://forums.leialoft.com/u/Awoodhead)\ **Post date:** [May 29, 2023, 10:09am UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/3 "2023-05-29T10:09:51Z")
Message for Nima at Leia Inc. Looks like no one else has this problem but I am still getting the error message when trying to access Sketchfab. Is there anything else I could try? The problem appeared after I updated the software on my Nubia pad last week. Many thanks. Andy ---
**Author:** ![Rburley](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/rburley/32/940_2.png) [@Rburley](https://forums.leialoft.com/u/Rburley)\ **Post date:** [May 29, 2023, 6:33pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/4 "2023-05-29T18:33:15Z")
I rechecked Sketchfab on my updated Nubia Tab 3D, I can login and it works ok ---
**Author:** ![Awoodhead](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Awoodhead](https://forums.leialoft.com/u/Awoodhead)\ **Post date:** [May 29, 2023, 7:30pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/5 "2023-05-29T19:30:13Z")
Many thanks for the update. I have tried again and am still getting the same error message. I can load models that I have downloaded from Sketchfab previously, but as soon as I hit the Sketchfab button, I get the message Request failed: unable to access Sketchfab website. I have tried powering off and then on again, but still same problem. Am hoping staff at Leia can suggest something that will get it working again. Once again, many thanks. Andy ---
**Author:** ![Rburley](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/rburley/32/940_2.png) [@Rburley](https://forums.leialoft.com/u/Rburley)\ **Post date:** [May 29, 2023, 7:45pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/6 "2023-05-29T19:45:40Z")
I just downloaded a model OK. I hope support get it sorted out ---
**Author:** ![3D\_Dave](https://avatars.discourse-cdn.com/v4/letter/3/90ced4/32.png) [@3D\_Dave](https://forums.leialoft.com/u/3D_Dave)\ **Post date:** [May 29, 2023, 11:53pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/7 "2023-05-29T23:53:40Z")
I am getting the error message, too. Unable to access Sketchfab Explorer, website in LeiaViewer, on the LP2. ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [May 30, 2023, 8:37pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/8 "2023-05-30T20:37:44Z")
@Awoodhead, @3D_Dave, please reach out to [help@leiainc.com](mailto:help@leiainc.com) ---
**Author:** ![Awoodhead](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Awoodhead](https://forums.leialoft.com/u/Awoodhead)\ **Post date:** [May 30, 2023, 9:26pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/9 "2023-05-30T21:26:49Z")
Problem solved! I have access to Sketchfab again - many thanks if this is something you fixed for me - or perhaps it just sorted itself?! Glad to be able to access Sketchfab again anyway. Thank you. ---
**Author:** ![Awoodhead](https://avatars.discourse-cdn.com/v4/letter/a/ecccb3/32.png) [@Awoodhead](https://forums.leialoft.com/u/Awoodhead)\ **Post date:** [May 30, 2023, 9:28pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/10 "2023-05-30T21:28:30Z")
I have just got access again to Sketchfab via LeiaViewer after about a week of getting error message. Not sure why the problem occurred so not sure what to suggest - keep trying? ---
**Author:** ![Jerophoto](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/jerophoto/32/1175_2.png) [@Jerophoto](https://forums.leialoft.com/u/Jerophoto)\ **Post date:** [August 9, 2023, 8:20pm UTC](https://forums.leialoft.com/t/can-t-access-sketchfab/2919/11 "2023-08-09T20:20:24Z")
I still get the message here and there