# Connot turn on

**URL:** <https://forums.leialoft.com/t/connot-turn-on/1199>\
**Category:** Lume Pad\
**Created:** [June 18, 2021, 2:42am UTC](https://forums.leialoft.com/t/connot-turn-on/1199 "2021-06-18T02:42:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![yling01690](https://avatars.discourse-cdn.com/v4/letter/y/e0b2c6/32.png) [@yling01690](https://forums.leialoft.com/u/yling01690)\
**Post date:** [June 18, 2021, 2:42am UTC](https://forums.leialoft.com/t/connot-turn-on/1199/1 "2021-06-18T02:42:17Z")

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I cannot turn on the Lume Pad. I also try to connect to my computer but there is no response and there is no charging prompt.

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**Author:** ![Chillerfpv](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@Chillerfpv](https://forums.leialoft.com/u/Chillerfpv)\
**Post date:** [June 18, 2021, 6:29am UTC](https://forums.leialoft.com/t/connot-turn-on/1199/2 "2021-06-18T06:29:50Z")

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Try powerbutton holding together with volume down or up untill you het a response

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**Author:** ![yling01690](https://avatars.discourse-cdn.com/v4/letter/y/e0b2c6/32.png) [@yling01690](https://forums.leialoft.com/u/yling01690)\
**Post date:** [June 18, 2021, 6:43am UTC](https://forums.leialoft.com/t/connot-turn-on/1199/3 "2021-06-18T06:43:27Z")

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I tried that but nothing happened

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**Author:** ![nick.tester](https://avatars.discourse-cdn.com/v4/letter/n/d6d6ee/32.png) [@nick.tester](https://forums.leialoft.com/u/nick.tester)\
**Post date:** [June 18, 2021, 9:05am UTC](https://forums.leialoft.com/t/connot-turn-on/1199/4 "2021-06-18T09:05:21Z")

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Have you tried using a different cable and/ or plug?  
(Connected to a mains/ wall outlet.).  
Or maybe try the Leia supplied charger with another device, to keep within the guidance for use.  
(Just to test it’s working.).

Also, sometimes you have to leave devices charging for a few minutes, before they say they’re charging.

Once you confirm it’s not an issue with any of the power supply, I recommend reaching out to [help@leiainc.com](mailto:help@leiainc.com)  
Particularly if it’s mission critical.

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**Author:** ![yling01690](https://avatars.discourse-cdn.com/v4/letter/y/e0b2c6/32.png) [@yling01690](https://forums.leialoft.com/u/yling01690)\
**Post date:** [June 19, 2021, 12:05am UTC](https://forums.leialoft.com/t/connot-turn-on/1199/5 "2021-06-19T00:05:23Z")

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Thanks very much. I already connect the support team.