# Hard reset lumepad?
**URL:** https://forums.leialoft.com/t/hard-reset-lumepad/1963
**Category:** Uncategorized
**Created:** [June 19, 2022, 11:24pm UTC](https://forums.leialoft.com/t/hard-reset-lumepad/1963 "2022-06-19T23:24:37Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@braver](https://forums.leialoft.com/u/braver)
#### Post date: [June 19, 2022, 11:24pm UTC](https://forums.leialoft.com/t/hard-reset-lumepad/1963/1 "2022-06-19T23:24:37Z")
I’m new to Android, so when I set up my pattern last year I’d forgotten to make sure I have Find My Device on. Now the thing is stuck. It does not offer me any options to recover the access. I used the Google Play Store to install Find Ny Device on it (it listed Leia as a device) but I get nothing under active devices in Find My Devices. I can though I see that Lumepad is connected to Wi-Fi.
Online hints are that holding Volume Up and Power upon power on for 10-15 seconds drops into the reset menu. But with LumePad I just get a loop of restart logo.
Are there any other ways to recover the pattern? If not, how do I actually hard reset the Lumepad?
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### Author:  [@Nima](https://forums.leialoft.com/u/Nima)
#### Post date: [June 20, 2022, 9:48pm UTC](https://forums.leialoft.com/t/hard-reset-lumepad/1963/2 "2022-06-20T21:48:09Z")
Hey @braver, reach out to [help@leiainc.com](mailto:help@leiainc.com) and they’ll get you sorted.
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### Author:  [@sdoughtie](https://forums.leialoft.com/u/sdoughtie)
#### Post date: [August 2, 2022, 9:09pm UTC](https://forums.leialoft.com/t/hard-reset-lumepad/1963/3 "2022-08-02T21:09:59Z")
I emailed support, I am not exactly sure what the big secret is on doing a factor reset of a device when you can’t remember your passcode. Literally cannot find documentation on this procedure anywhere.