# Leia apptore - can't login on EU hardware?

**URL:** <https://forums.leialoft.com/t/leia-apptore-cant-login-on-eu-hardware/1955>\
**Category:** Leia Appstore\
**Created:** [June 14, 2022, 2:11am UTC](https://forums.leialoft.com/t/leia-apptore-cant-login-on-eu-hardware/1955 "2022-06-14T02:11:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![360rumors](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/360rumors/32/813_2.png) [@360rumors](https://forums.leialoft.com/u/360rumors)\
**Post date:** [June 14, 2022, 2:11am UTC](https://forums.leialoft.com/t/leia-apptore-cant-login-on-eu-hardware/1955/1 "2022-06-14T02:11:20Z")

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Hi. I got a used Lume Pad that uses the EU firmware. I’m having problems logging into the Google account on Leia appstore. I can’t download anything.

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**Author:** ![m.farina](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@m.farina](https://forums.leialoft.com/u/m.farina)\
**Post date:** [June 14, 2022, 12:18pm UTC](https://forums.leialoft.com/t/leia-apptore-cant-login-on-eu-hardware/1955/2 "2022-06-14T12:18:54Z")

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I have just tried (I’m in Italy) and everything works smooth. Usually I do not insert username and password but I simply click on log by google button.

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**Author:** ![360rumors](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/360rumors/32/813_2.png) [@360rumors](https://forums.leialoft.com/u/360rumors)\
**Post date:** [June 14, 2022, 1:59pm UTC](https://forums.leialoft.com/t/leia-apptore-cant-login-on-eu-hardware/1955/3 "2022-06-14T13:59:58Z")

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Thanks Marco. At least I know it is not incompatible. When I press the login button, I get the message “Hmmm doesn’t seem to work. Please login again. Try again.” I also tried the login in the AppStore settings, which also gives me an error.

I made sure to use the most recent firmware.  
Build number LUME\_UI\_1.3.1\_LPD10\_EU

I tried rebooting.  
I tried leaving the pad alone overnight.  
I tried logging out of my Google account from the pad settings menu and logging in via the AppStore.  
I tried logging in with another Google ID.  
I tried logging in two different Google accounts at the same time.  
I tried deleting app preferences.

None of them worked so far.

Best regards,  
Mic

![](https://us1.discourse-cdn.com/flex015/uploads/leialoft/original/1X/2daeaa8b5f19f0bc209d976c02bd6acb51b00b0a.gif)ᐧ

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<div class="post-metadata">

**Author:** ![360rumors](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/360rumors/32/813_2.png) [@360rumors](https://forums.leialoft.com/u/360rumors)\
**Post date:** [June 14, 2022, 8:19pm UTC](https://forums.leialoft.com/t/leia-apptore-cant-login-on-eu-hardware/1955/4 "2022-06-14T20:19:00Z")

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OK the Lume Pad tech support help me fixed it. Here are the steps they gave me:  
"1. Long press appstore icon  
2. Click the info button  
3. Force Stop the application  
4. Clear storage and data button  
5. Clear Storage  
6. Re-launch the application  
App should now update to build 2.1.513

Please let us know if this helps!

Kind regards,

Jazmine  
Leia Inc. Customer Support"

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**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\
**Post date:** [June 14, 2022, 10:34pm UTC](https://forums.leialoft.com/t/leia-apptore-cant-login-on-eu-hardware/1955/5 "2022-06-14T22:34:23Z")

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Welcome to the Lume Pad community @360rumors!

Can’t wait to see what you think of VR180/360 content through LeiaTube!