# LeiaCam cannot work on the Lume pad 1

**URL:** <https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659>\
**Category:** LeiaCam\
**Created:** [June 4, 2024, 7:11am UTC](https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659 "2024-06-04T07:11:14Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![shajia1996](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@shajia1996](https://forums.leialoft.com/u/shajia1996)\
**Post date:** [June 4, 2024, 7:11am UTC](https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659/1 "2024-06-04T07:11:14Z")

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leialoft store cannot download any app in Lume pad 1. The prompt is error, please try again, even if registered account login is the same promotion, may I ask how to solve this problem; but I cannot use the camera software that comes with the system. The prompt says that I need to update, but the update needs to be added to the store. I just want to experience the available camera software; it said: leiacam has experience a fatal error, please update to the latest version,but i cannot finish update, my room is lume ui 1.1.12 lpd10 cn.

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**Author:** ![Rburley](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/rburley/32/940_2.png) [@Rburley](https://forums.leialoft.com/u/Rburley)\
**Post date:** [June 4, 2024, 8:53am UTC](https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659/2 "2024-06-04T08:53:46Z")

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Have you tried a factory reset get the device back to original set up

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**Author:** ![shajia1996](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@shajia1996](https://forums.leialoft.com/u/shajia1996)\
**Post date:** [June 4, 2024, 9:42am UTC](https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659/3 "2024-06-04T09:42:07Z")

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i have tried it, but it didnot work, the same issue

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**Author:** ![Rburley](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/rburley/32/940_2.png) [@Rburley](https://forums.leialoft.com/u/Rburley)\
**Post date:** [June 4, 2024, 5:03pm UTC](https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659/4 "2024-06-04T17:03:56Z")

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I think you should take screenshots of the errors and send them to support for help.  
You may have to reinstall apps but connect support first

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**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\
**Post date:** [June 4, 2024, 8:45pm UTC](https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659/5 "2024-06-04T20:45:56Z")

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As I’ve mentioned to you before @shajia1996 you are a Chinese user in China using the Chinese Lume Pad firmware which is NOT supported.

Please reach out to [help@leiainc.com](mailto:help@leiainc.com), there is nothing anyone else can do for you besides Leia support.

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**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\
**Post date:** [June 4, 2024, 8:46pm UTC](https://forums.leialoft.com/t/leiacam-cannot-work-on-the-lume-pad-1/4659/6 "2024-06-04T20:46:01Z")

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