# LeiaPlayer 3D images revert to 2D

**URL:** <https://forums.leialoft.com/t/leiaplayer-3d-images-revert-to-2d/4432>\
**Category:** LeiaPlayer\
**Created:** [March 25, 2024, 8:58pm UTC](https://forums.leialoft.com/t/leiaplayer-3d-images-revert-to-2d/4432 "2024-03-25T20:58:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Cytochrome](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@Cytochrome](https://forums.leialoft.com/u/Cytochrome)\
**Post date:** [March 25, 2024, 8:58pm UTC](https://forums.leialoft.com/t/leiaplayer-3d-images-revert-to-2d/4432/1 "2024-03-25T20:58:38Z")

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I am experiencing a new issue in LeiaPlayer on my Lume Pad 2. When I load and view a 3D image, the image appears in 3D for several seconds and then reverts to a 2D image (the device still says 3D is displaying despite actually showing a 2D image). Any suggestions on how to fix this problem?

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**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\
**Post date:** [March 25, 2024, 9:25pm UTC](https://forums.leialoft.com/t/leiaplayer-3d-images-revert-to-2d/4432/2 "2024-03-25T21:25:37Z")

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> [@Cytochrome](#):
>
> When I load and view a 3D image, the image appears in 3D for several seconds and then reverts to a 2D image (the device still says 3D is displaying despite actually showing a 2D image). Any suggestions on how to fix this problem?

This seems like FaceTracking isn’t working properly, as when a face isn’t detected the display reverts to 2D.

Make sure all Leia apps and services are updated in the Leia Appstore app, and then restart your device. Also, make sure your face is visible and you’re not using the device in the dark.

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**Author:** ![Cytochrome](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@Cytochrome](https://forums.leialoft.com/u/Cytochrome)\
**Post date:** [March 26, 2024, 2:00pm UTC](https://forums.leialoft.com/t/leiaplayer-3d-images-revert-to-2d/4432/3 "2024-03-26T14:00:11Z")

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Hi Nima, thanks for the advice. Despite having tried resetting my tablet to solve the problem before I contacted support, another reset has solved the issue!

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**Author:** ![hissatsu](https://avatars.discourse-cdn.com/v4/letter/h/977dab/32.png) [@hissatsu](https://forums.leialoft.com/u/hissatsu)\
**Post date:** [May 22, 2024, 1:45pm UTC](https://forums.leialoft.com/t/leiaplayer-3d-images-revert-to-2d/4432/4 "2024-05-22T13:45:45Z")

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I have experienced this a few times. I’m not sure why it hates a couple of my images. It will fail and rename the file \*\_LIF.jpg and still be in 2D. When I try again, it’ll work, but then it’ll rename itself to \*\_LIF\_LIF.jpg. It stays rather stable after. If I try to correct the name and remove the extra tag, it’ll revert to a 2D image. It’s specific to that folder and name. If I move the image somewhere else, it’ll convert properly–but I like it’s location… so, I just put up with the improper naming convention.