# LeiaViewer Access to Sketchfab Explorer Downloads **URL:** \ **Category:** 3D Apps\ **Created:** [May 21, 2024, 1:16am UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601 "2024-05-21T01:16:07Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![weirdhouse](https://avatars.discourse-cdn.com/v4/letter/w/71c47a/32.png) [@weirdhouse](https://forums.leialoft.com/u/weirdhouse)\ **Post date:** [May 21, 2024, 1:16am UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/1 "2024-05-21T01:16:07Z")
When I open Sketchfab Explorer it shows the latest models, however when I try to download them it suddenly says “No internet connection” even though it just pulled up the model thumbnails using the internet connection. I used to be able to download Sketchfab models and the tablet is using the internet for many other functions. ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [May 21, 2024, 2:15am UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/2 "2024-05-21T02:15:55Z")
I’ve had that issue before. Please clear your LeiaViewer app data and cache and log into SketchFab again, that should resolve your issue. ---
**Author:** ![naundob](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/naundob/32/1157_2.png) [@naundob](https://forums.leialoft.com/u/naundob)\ **Post date:** [June 17, 2024, 7:11pm UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/3 "2024-06-17T19:11:04Z")
How would I do that without having to import all the models again? Is there a way to backup / restore the models folder? Had the issue at least 3 times and it’s rather frustrating to start all over again. ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [June 17, 2024, 8:23pm UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/4 "2024-06-17T20:23:32Z")
There is no way to do that. The only path forward if you wish to download new models from SketchFab is to clear the cache. ---
**Author:** ![weirdhouse](https://avatars.discourse-cdn.com/v4/letter/w/71c47a/32.png) [@weirdhouse](https://forums.leialoft.com/u/weirdhouse)\ **Post date:** [June 17, 2024, 8:28pm UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/5 "2024-06-17T20:28:05Z")
I recently spent about 8 hours downloading about 200 wonderful animated sketchfab models to the tablet and a couple of days later almost all of them had just disappeared. I had encountered this instability many months ago and hoped it was fixed but apparently not. ---
**Author:** ![naundob](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/naundob/32/1157_2.png) [@naundob](https://forums.leialoft.com/u/naundob)\ **Post date:** [June 20, 2024, 6:31pm UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/6 "2024-06-20T18:31:55Z")
Ok, I was assuming the models (sketchfab and from other file sources) would be somewhere in the file system and could therefore be accessed / saved before deleting the cache. ---
**Author:** ![Nima](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/nima/32/18_2.png) [@Nima](https://forums.leialoft.com/u/Nima)\ **Post date:** [June 20, 2024, 11:23pm UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/7 "2024-06-20T23:23:58Z")
> [@naundob](#): > > I was assuming the models (sketchfab and from other file sources) would be somewhere in the file system and could therefore be accessed / saved before deleting the cache. They should be somewhere in the app cache, so it may be accessible with some digging. ---
**Author:** ![naundob](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/naundob/32/1157_2.png) [@naundob](https://forums.leialoft.com/u/naundob)\ **Post date:** [June 22, 2024, 3:01pm UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/8 "2024-06-22T15:01:41Z")
Would be great if you could reach out to Joe Hill. He has probably an idea where to dig. Thank you! ---
**Author:** ![naundob](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/naundob/32/1157_2.png) [@naundob](https://forums.leialoft.com/u/naundob)\ **Post date:** [July 30, 2024, 9:28am UTC](https://forums.leialoft.com/t/leiaviewer-access-to-sketchfab-explorer-downloads/4601/9 "2024-07-30T09:28:23Z")
Could you please fix this issue! I would even pay for that fix even if I payed for the (presumably working) software already. LeiaViewer tells me once again “No internet connection” so I have to download all the 3d models again (which I did five times before).