# Lume Pad 2 system update issue **URL:** \ **Category:** Lume Pad\ **Created:** [July 9, 2025, 10:02pm UTC](https://forums.leialoft.com/t/lume-pad-2-system-update-issue/6233 "2025-07-09T22:02:02Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![willcnz](https://avatars.discourse-cdn.com/v4/letter/w/41988e/32.png) [@willcnz](https://forums.leialoft.com/u/willcnz)\ **Post date:** [July 9, 2025, 10:02pm UTC](https://forums.leialoft.com/t/lume-pad-2-system-update-issue/6233/1 "2025-07-09T22:02:02Z")
![Screenshot_20250710_095312](https://us1.discourse-cdn.com/flex015/uploads/leialoft/original/2X/f/fd6528b70ca02298cee322f0c341b9f5038a4886.jpeg) Hi I just purchased Lume Pad from local shop and this is very rare model in my country, when I completed basic setup and launch Lei Appstore, all Leia app updated automatically, then they all asking system update to work, however system update stuck on 1.0.27 and unable to go further, any possible to fix this or using SD card to update locally? thx ![Screenshot_20250710_095910](https://us1.discourse-cdn.com/flex015/uploads/leialoft/original/2X/e/e6f4dca654c92e7e681979749374a172ccc5211f.jpeg) ---
**Author:** ![Josh\_G](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/josh_g/32/1694_2.png) [@Josh\_G](https://forums.leialoft.com/u/Josh_G)\ **Post date:** [July 10, 2025, 9:31am UTC](https://forums.leialoft.com/t/lume-pad-2-system-update-issue/6233/2 "2025-07-10T09:31:07Z")
Try reaching out to customer support directly over email. They may be able to help. Otherwise you could just factory reset and not connect to the internet. That way at least some of the software will work the way it first released. ---
**Author:** ![cyberpnk](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/cyberpnk/32/1863_2.png) [@cyberpnk](https://forums.leialoft.com/u/cyberpnk)\ **Post date:** [July 10, 2025, 9:59pm UTC](https://forums.leialoft.com/t/lume-pad-2-system-update-issue/6233/3 "2025-07-10T21:59:02Z")
You could try a factory reset. That’s a good first step. Otherwise it may be a internet connection issue. I would try connecting to a US VPN if you are outside the country. ---
**Author:** ![eric](https://sea1.discourse-cdn.com/flex015/user_avatar/forums.leialoft.com/eric/32/736_2.png) [@eric](https://forums.leialoft.com/u/eric)\ **Post date:** [July 14, 2025, 7:06pm UTC](https://forums.leialoft.com/t/lume-pad-2-system-update-issue/6233/4 "2025-07-14T19:06:59Z")
Hi @willcnz Will: This looks like a pre-production unit, which will not OTA update the FW. To get this unit fixed, contact us at [help@leiainc.com](mailto:help@leiainc.com) We will quote you a repair/flash for a repair fee and the shipping back to you. You will however, need to ship it to us at Menlo Park, CA USA. Best, Eric Leia Inc.