Resetting lumepad after forgetting the pattern

I’ve forgotten my Lumepad pattern, and as a newbie Android user I’ve not ensured alternatives during setup. I did setup a gmail account later. I was able to tell Google Play Store to install Find My Device on the Lumepad, it said it will be installed, but I do not see the Lumepad among the devices in Find My Device.

I’ve tried to reset the Lumepad to factory state, but the user manual does not show how. The internet brings examples of:

– power off
– hold power and volume up
– hold both until the menu appears with the hard reset choice

but that does not work – Lumepad starts with the logo and cycles through it until you release the buttons when it goes back to the standard loading.

How do we hard-reset Lumepad without unlocking it? Any other ideas to unlock it?

Hey @braver, please reach out to help@leiainc.com and they’ll get you sorted.