We’ve been having some issues on our end with Leia Accounts on Lume Pad 2 and Nubia Pad 3D, and while we’ve been doing our best to fix them, it’s been a game of whack-a-mole and some users are still experiencing problems after the fixes on our end.
For that, we’ve come up with a nearly 99% effective way of fixing the Login issues if you follow the below steps EXACTLY and IN ORDER:
Remove all Leia Accounts on your tablet from the Settings app > Users and accounts > Accounts for [Your Username]
Launch Leia Appstore > Ensure you’re signed out
Close the Leia Appstore app (force close using App Switcher / square button in Home Bar)
Clear the Leia Appstore storage: Long press Leia Appstore app icon → App Info → Storage & cache → CLEAR STORAGE
Clear all data Chrome (not just cache): Long press Chrome app icon → App Info → Storage & cache → MANAGE SPACE → CLEAR ALL DATA
Launch the Leia Appstore
Attempt to sign in with your Leia Account
Please make sure to follow these steps exactly.
If it doesn’t work, try again.
If you’re tried it twice and it STILL doesn’t work, please reach out to firstname.lastname@example.org and let our customer service team know so that we can find out what is unique about your situation and help fix that bug too. Or, there’s a chance it’s a new issue on our server side, in which case we’ll let you know we’re fixing it and when you can try to log in again. Even though this fix is tested for Lume Pad 2 and Nubia Pad 3D, some people have had success following similar steps for logging into apps on legacy devices.
If the above steps work for you, please post here and let us know!
Went to have a look at the LeiaPix gallery earlier today and all of a sudden, it wouldn’t display but just kept directing me to the Leia ‘Manage your account’ page and no ability to exit that page.!!! This is on my Nubia Pad 3D. I then checked my original Lume Pad and Red Hydrogen and had no problem accessing the LeiaPix gallery.
I then proceeded to delete the LeiaPix App on my Nubia thinking that maybe a reinstall would help.
After deleting LeiaPix, l went to the App store and it was there l had issues and was unable to Login to the Appstore!
I stumbled upon this resolution posted by Nima re: login issue and followed it exactly.
BINGO … ! It worked.
I was able to log back into the App store and re-download LeiaPix on my Nubia. I now have access to the LeiaPix gallery without a problem.
Used to work but now getting the authentication error. Tried solution many times. Doesn’t work. Sent email about this over a month ago as instructed and have received no reply. To say I regret buying this tablet is an understatement. Feels like an unfinished product. How basic is being able to log into the appstore? Mind blowing.