This issue will occur on outdated versions of LumePad Firmware.
For LumePad - Please ensure you are on Lume_1.2.7_GMS or higher. This firmware build includes the necessary version of Leia Loft (441.) Note: Depending on the ship date of the tablet, it may take more than one update to update to the latest.
For Hydrogen One - LeiaLoft - RED Hydrogen