SR Service Crashing

3D Apps
1

Hi, the SR Runtime stopped working on my windows today,
What I did before stopped it was this:
1 - Installed the VC Redist AIO package (GitHub - abbodi1406/vcredist: AIO Repack for latest Microsoft Visual C++ Redistributable Runtimes)
2 - Updated Win 11 to 25H2
3 - Manually Insstalled KB5074105 because I had a bug on windows sandbox that this patch fixs.

Then after a while I tried start the OEM 3D app and the 3D is not activing at all, after look a bit I found this:

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- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2026-02-09T03:43:42.7386522Z" /> 
  <EventRecordID>199830</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="18196" ThreadID="46396" /> 
  <Channel>Application</Channel> 
  <Computer>MARCUS-PC</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="AppName">SRService.exe</Data> 
  <Data Name="AppVersion">1.34.0.13354</Data> 
  <Data Name="AppTimeStamp">6855aed1</Data> 
  <Data Name="ModuleName">unknown</Data> 
  <Data Name="ModuleVersion">0.0.0.0</Data> 
  <Data Name="ModuleTimeStamp">00000000</Data> 
  <Data Name="ExceptionCode">c0000005</Data> 
  <Data Name="FaultingOffset">0000000000000000</Data> 
  <Data Name="ProcessId">0x6484</Data> 
  <Data Name="ProcessCreationTime">0x1dc9976484bb089</Data> 
  <Data Name="AppPath">C:\Program Files\LeiaSR\Platform\bin\SRService.exe</Data> 
  <Data Name="ModulePath">unknown</Data> 
  <Data Name="IntegratorReportId">67c76b04-d313-47fa-affa-fa3b9a90caad</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2026-02-09T03:43:45.5266948Z" /> 
  <EventRecordID>199831</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="18196" ThreadID="46396" /> 
  <Channel>Application</Channel> 
  <Computer>MARCUS-PC</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="Bucket">1390839650293778625</Data> 
  <Data Name="BucketType">5</Data> 
  <Data Name="EventName">BEX64</Data> 
  <Data Name="Response">Não disponível</Data> 
  <Data Name="CabId">0</Data> 
  <Data Name="P1">SRService.exe</Data> 
  <Data Name="P2">1.34.0.13354</Data> 
  <Data Name="P3">6855aed1</Data> 
  <Data Name="P4">StackHash_ac46</Data> 
  <Data Name="P5">0.0.0.0</Data> 
  <Data Name="P6">00000000</Data> 
  <Data Name="P7">PCH_07_FROM_ntdll+0x00000000001625A4</Data> 
  <Data Name="P8">c0000005</Data> 
  <Data Name="P9">0000000000000008</Data> 
  <Data Name="P10" /> 
  <Data Name="AttachedFiles">\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5991d89f-0d78-4d33-b85d-6945ba53edd2.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.170d5263-9ee1-46e5-8751-f1a7b2778a14.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6b1912a7-2c47-4148-bfbd-5b7ab00375e9.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eb67b513-9197-4a52-98c0-fdae52a1ac3d.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5533fcd7-2c85-431a-8ef7-590f969ab13c.tmp.xml</Data> 
  <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SRService.exe_d98489185c9fc8386d852910f618ac23c8d334f5_23a1d2d7_21a54fb6-eaf1-419a-a669-6d7c5b723407</Data> 
  <Data Name="AnalysisSymbol" /> 
  <Data Name="Rechecking">0</Data> 
  <Data Name="ReportId">67c76b04-d313-47fa-affa-fa3b9a90caad</Data> 
  <Data Name="ReportStatus">268435456</Data> 
  <Data Name="HashedBucket">32f143edbad10e7f634d414aff4a08c1</Data> 
  <Data Name="CabGuid">0</Data> 
  </EventData>
  </Event>

Is there anything on my side that I can do to fix this that is not downgrade the windows?

3

I had he same issue today with my Samsung Odyssey 3D (G90XF) monitor. Uninstalling the Odyssey 3D Hub software, rebooting and reinstalling the latest version solved the issue. Maybe it works for you as well.

Best regards,
Jens

4

Yeah, The recent released 1.3.5 fixes the issue.

5

Thank you all for sharing your experience with LeiaSR crashing upon installing the Preview update KB5074105 which also got rolled into the Windows 11 GA on Feb 10.

We provided the compatible runtime soon after other sources brought it to our attention last week, however, we needed to allow our Partner OEMs the opportunity to build, test and deploy their builds before we commenting publicly.

Please refer to your OEMs, like Samsung and Acer, for online updates of new compaitible runtime SW from them. If not already published, it should be available very soon. Please be patient and alert to their updates.

In the meantime, if an update is not available, we suggest considering postponing or uninstalling the latest Windows 11 GA update dated Feb 10, 2026 or the Preview update KB5074105, until such time that your OEM has published an update.