Leia app Service is Down and Leia is working on it!

News
1

We have a service outage and Leia Engineering is working hard to restore service to the Leia apps on Lume Pads and immersity.ai

While pushing a tested update, we are now experiencing a major outage accross all of our apps including imersity.ai. Engineering is all hands on deck, working on the resolution, and will be restoring service to Immersity.ai and Leia apps as soon as possible.

We sincerely appologize to all our customers, for the inconvenience this has caused you all!

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Hi cannot get on to LeiaPix on Lumepad 1
Error message auth. Leialoft. com
Check if there is a typo in auth. leialoft. com
DNS_PROBE_FINISHED_NXDOMAIN

Also leiaappstore

Also LeiaTube
Error message Oops! We cant play the content.
The YouTube videos did played yesterday on the Lumepad 1

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3

Same here

4

Hi Lumepad I LeiaPix and Leiaappstore are back.
Leiatube still cannot convert any YouTube videos to 3D, getting error. Oops! We can’t play the content

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Hi leiatube has just started working.
I would like to thank everyone for there hard work in getting it all working.
All the best Roger Burley

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Some services have been restored, but not all have been completely tested so far. The team is still in the process of resolving some update issues for our customers on Lume Pad and Immersity.ai

Thank you all for your patience, and again our apologies for the outage. I will update this thread when we are completely online again.

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7

Thanks. Most stuff seems working now, please keep us updated.

8

Hi just to let you know, on the Lumepad 1 can login to Leiaappstore, but cannot login to the Library.
Error message An error occurred. Please try again.
Was working earlier but not now

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Thank you Roger! I passed on your observation to engineering.

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Hi
Thank you for your support of the Lumepad 1
Checked again this morning still the same couldn’t login

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Hi Leia fans and users! We are really sorry for the inconvenience we have caused you by our outage of our LeiaAppstore and Lume Pad 2 apps that require login, while we were performing a network wide update on 7/31/24.

After over 24 hrs of troubleshooting and hard work, we have brought immersity.ai functionality back online, however LeiaAppstore is not restored, while we continue to resolve the supporting infrastructure issue. I will post again as soon as we have LeiaAppstore back online.

If you run into problems with having bought an app in LeiaAppstore recently and it did not download/instal, please let us know at help@leiainc.com, and we will get your purchase refunded.

From Leia’s leadership, we sincerely appreciate everyone’s patience.

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12

Thank you for your update.
Best of luck bringing everything back up.
All the best Roger

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13

I received my Luma Pad 2 yesterday, but I can’t use any 3D related apps. I can’t update the apps. How is the site recovering now? What is the outlook for when it will be back up and running?

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Hey Kiku!

Congrats on your Lume Pad 2 purchase! We are very sorry about this unexpected and continuing outage. Our engineering team has been hard at work trouble shooting the support infrastructure, since it occured. We anticipate restoration very soon, and for the LeiaAppstore this week at the latest. I would recommend attempting to login to the LeiaAppstore in the morning and evening (if you are not in the PST time zone) until I hear more about the restoration and have posted an update in this thread.

Again, our sincere apologies. Our team is working around the clock to restore all of our services.

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Thank you for your reply. Good luck with the recovery. I look forward to the day when I can try out the full functionality.

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Service is back to normal! The effect of the app is amazing. I’m glad I bought the Luma Pad2! Thank you. I look forward to developing more new products and apps.

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The LeiaAppstore is back online and ready for your updating Leia apps and downloading 3D games!

Thank you for your patience as we sorted out our supporting infrastructure issue!
If you run into any problems, please let us know at help@leiainc.com and we will be there for you.

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18

Hi checked with Lumepad 1 all seems to be ok
Thank you for all your updates and quick replies.
All the best Roger Burley

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19

Ya, seems working for me too. Awesome!!!

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