I’ve been using (and loving) the LeiaLink app, but yesterday it stopped working. I pick a photo, click on the share icon, choose LeiaLink, and then it usually goes to the confirm Share screen, but instead it gives me instructions on how to use LeiaLink. I know how to use it, but that screen will not disappear. I’ve logged out of my account on LeiaPlayer and LeiaLink and logged back in with the PIN provided, but I can’t get rid of that screen. Any ideas?
Hey @BClews,
We’ve seen an issue like this before. Can you clear the app data for both LeiaPlayer and the LeiaLink app and then try logging in again? Your images in LeiaPlayer will be untouched and your LeiaLink images will remain stored in the cloud, but both apps will revert to default settings.
That should hopefully resolve your issue.
That did it! Thank you, Nima. That was driving me crazy.
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I am a little lost with this, do I do this in the main settings? I am having the same issue and cant figure it out
I am using and android and the lumelink was working great and just stopped
Hey @karlbeyer, hopefully this article explains it well.
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ahhhhhh ok, Sorry, I was doing it on the tablet and wondering why it did not work. OK I did it on the phone and it worked lol Thank YOU SO MUCH
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Hi Nima,
Leialink not working again.
I’ll try my best to describe my issue.
First, I’m not running out of space on my LP (version 1). I’m using a Samsung S21+ 5G phone, and things have been working perfectly until recently.
I’m not able to share a photo from my phone using LeiaLink. The progress circle just keeps spinning. I’ve cleared all cache and data for both LumePlayer and LeiaLink. I even reinstalled LeiaLink.
Still no go. I can’t even transfer images that I have transferred previously.
Here’s the interesting part – I noticed that a couple of my reloaded images were 2D so I pressed the 3D button and it converts it to 3D. If I swipe left it then shows the first picture from my album and it appears that it is going to load the new 3D image just ahead of the existing first image (reverse date sequence). Great so far. However, if I press the back arrow in the app LP crashes. It seems like it can no longer write to the LumeLink file - as if the file is full or the write permissions have been removed.
Any ideas?
Reach out to help@leiainc.com
If you uploaded an unsupported filetype like an SBS or MPO, it could have clogged up your account. Someone will need to fix it in the backend. We’ll be releasing a fix for this on Lume Pad 2, but as we’re not releasing updates for Lume Pad 1 anymore, it’s possible to get back into a bad state if you’re not careful.
Thanks, Nima.