I just started getting an error message “Error While Downloading Media” when I select LumeLink in LeiaPlayer. I suspect it might be that I shared an unsupported file type (only a guess). I have cleared the cache and data in both the player (on my LumePad) and on the share link (on my phone).
It seems like, perhaps, the LumeLink display in the player hits the unsupported file type, displays the error message, and then stops loading images from the cloud. Any additional images that I share will not display. Is there any way to remove that one image from my LumeLink cloud?
Thanks for your quick reply, Nima. Apps are up to date, I’ve cleared cache and data on both apps on both devices, and rebooted both. Still not working.
I don’t know that it is a file type issue, it was just a suggestion. Is there any way to get to the images LP is trying to load? I could then delete the last few images.
It seems to hit an image that it can’t load and then does a hard stop.
The image that it can’t display MAY have been shared directly from a news feed. I know that sometimes newsfeeds share the image and sometimes they share a link to the image. Obviously it can’t display a link.
Nima, I don’t know if this is related…after getting the error message I closed LeiaPlayer but the message remained. Is it possibly an Android error message?
@BClews Is there a chance your Lume Pad’s storage is fully filled-up?
Can you double check how much free space you have?
Other than that, I’ve already sent your case to our LeiaLink team and they’re going to do some surgery in the backend server to unclog your account. Please give them a few days to get it done.
Hey @BClews, it seems my team took a look and found four files with VERY long filenames, which broke our system. They’ve deleted those files. Can you try to clear your cache/storage, and try to use LeiaLink again? If it works, then those files were the culprit. If not, we can fully nuke your whole cloud storage and try again.
Still not working. Cleared storage and cache and even rebooted.
FYI, as the images were reloading I counted 56 thumbnails. The download count at the bottom of the screen was slightly behind but catching up. When it hit 56 of 75 images it threw the error message. Seems like it might be image number 57. I don’t know if you can replicate the same sequence of loading, but that might lead you to the offending file.
But I’m ok with clearing everything.
I’m guessing I should probably rename each of the images before I try using LeiaLink to individually reload them or we may run into the same issue with the long filenames.
@BClews I was going to let you know to try again, but you beat me to it! Basically, they deleted the bad files, but didn’t delete their references in the database, so initially it didn’t actually get rid of them.
The issue was indeed the long filenames (I think the prompt used in AI art generation is embedded into the filename) so please make sure that all filenames are 100 characters or less for the foreseeable future until we’re able to add a filename sanitization step or it’ll lock up your account again.
I’m fairly new to the Lume Pad 2 and downloaded the LeiaLink app to my Samsung S22 Ultra. I went through the link process and the Lume Pad 2 and my Samsung S22 Ultra phone are linked.
The problem is that when I try to share something on my S22 Ultra phone, the LeiaLink app doesn’t show up… even when clicking the “more” option, LeiaLink doesn’t show up. I’ve tried rebooting both devices, forgetting and reconnecting, as well as reinstalling the LeiaLink app.
