Leiaplayer crashing

Leiaplayer app finally figured out the update and now she crashes every time I try to use LeiaLink.

Please reach out to help@leiainc.com and they’ll be able to get you sorted.

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I will thank you!


Thought to put this comment out there just in case anyone else experiences this similar issue:
Exporting from Insta360 X3 to my iPhone 13Pro, then using LeiaLink to bring the image to LeiaPlayer worked like a charm but when you try to have LeiaPlayer convert the image to 3D causes crashes and the image duplicates without converting to 3D.

As you mentioned @Nima, I’ll reach out to help@leiainc.com to get help. Wondering if it could be a limitation since it is a 12k image at a filesize of 35MB.

Hey @LorenzoE,

I recommend downloading the Insta360 app on your Lume Pad 2, directly downloading to the Lume Pad 2 from your Insta360 camera should work great.

For issues with LeiaLink, please reach out to help@leiainc.com

Hello @Nima ,

That did the trick via downloading the Insta360 App on the Lume Pad 2 and exporting it directly which works perfectly! Totally appreciate your input on this and can start uploading some pictures to the Leia Community (LeiaPix).

And thank you kindly for your prompt response! This device is fun to play with and am looking forward to the future updates.
Lorenzo E.