Hi everyone,
Plain black background full screen shows up on my Lume Pad 2 after I installed the latest update. The device powers on, and I can tell it’s responding to touch, but the screen stays completely black, and I can’t use it at all.
I have tried restarting it multiple times, charging it fully, and even doing a soft reset, but nothing has worked so far. This started happening right after the update, so Iam guessing it might be related to that.
Has anyone else run into this problem? Any advice on how to fix it would be really helpful. Thank you.
Are you referring to a System SW (Firmware) over the air download which afterward the tablet does not boot properly? If this is the case, something somehow interrupted or currupted the update.
Please contact us at help@leiainc.com if the below does not help.
If all else has failed I recomend a full reset or factory reset by button.
From my notes that works as follows:
Hold the Power button and select “Power Off”
Once off Hold the Power button + Volume Up together until the splash screen is displayed
Press Volume Down one time to highlight the “Wipe data” option
Press the Power button to enter the “Wipe data” menu
Press the Power button on the already highlighted “Factory reset” option
Press the Volume Up button one time to highlight the “Reset” option
Press the Power button to confirm the “Reset” option
Once the reset shows as successful, press the Volume Down button one time to highlight the “Back to previous page” option
Press the Power button to confirm the “Back to previous page” option and return to the previus page
Press the Power button on the already highlighted “Reboot” option to reboot the system and re-start the setup process.
Once in the setup process, do not modify the zoom, font, or screen size settings (these can be modified in the system settings after the device has been setup).