This is a space for the original Lumepad, problems and things you would like

Lume Pad
1

23/5/2023 LeiaPix not loading some content, get thumb nail, tap on it and it opens to a loading circle only, the pictures do not open.
Is any one else having the same problem.
Today 24/05/2023 still getting some content will not load.
Can some give an update on what is being done to resolve the problem

1 Like
2

Hi @Rburley!
Jumping in here to help. Checking to make sure everything fine on our end. Could you in the meantime restart your Lume Pad and make sure the app is updated in the meantime? Also, confirming this is Lume Pad 2.

Thank you!

Marlon

3

Hi thanks for your response, this problem is only happenings on the original Lumepad.
The app is up to date on the original Lumepad.
It has been restated and app LeiaPix memory cleaned.
But still the same problems
The new device does not have this problem.
Please help

4

Got it! Thanks for clarifying this is not a Lume Pad 2 issue @Rburley. I also found there the app up and running on on Lume Pad 2. :smiling_face:

Roger, If you could please email help@leiainc.com and describe the issue, our technical support team will do the best they can to help get it sorted.

Kind regards,

Marlon

5

Hi
Thanks for your interest.
I did contact them.
I have but not had an update.
Other people with the original Lumepad also have this problem.
This has been a problem for some time. I wish some would give us an update